Privacy Policy

1. Introduction

Dar El Mecca Travel ("we," "us," or "our") is committed to protecting the privacy of our clients and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit darelmecca.com or engage our services. By using our website or booking a service, you agree to the practices described in this policy. If you do not agree, please discontinue use of our site.

2. Information We Collect

• •Personal identifiers: full name, date of birth, nationality, passport number, and expiration date.
• •Contact information: email address, phone number, and mailing address.
• •Travel preferences: departure city, room type, dietary or mobility requirements.
• •Payment details: processed securely through third-party payment processors; we do not store full card numbers.
• •Health and vaccination documentation: required by the Saudi Ministry of Hajj for visa processing.
• •Website usage data: IP address, browser type, pages visited, and referral sources collected automatically via cookies and analytics tools.

3. How We Use Your Information

• •Process bookings, visa applications, and travel arrangements on your behalf.
• •Communicate with you regarding your reservation, itinerary, and pre-departure requirements.
• •Comply with Saudi Ministry of Hajj & Umrah regulations and US travel requirements.
• •Send relevant updates, promotional offers, and newsletters (you may opt out at any time).
• •Improve our website, services, and customer experience through aggregate analytics.
• •Fulfill legal obligations and resolve disputes.

4. Sharing of Your Information

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information with:

• •Saudi government authorities (Ministry of Hajj & Umrah, Nusuk platform) as required for visa and registration processing.
• •Airlines, hotels, and ground transportation providers strictly to fulfill your travel booking.
• •Payment processors operating under industry-standard data security protocols.
• •Legal authorities when required by law, court order, or to protect the rights and safety of our clients and staff.

5. Data Security

We implement industry-standard technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no transmission over the internet or electronic storage is completely secure. We encourage you to exercise caution when sharing sensitive information online. In the event of a data breach that affects your rights, we will notify you in accordance with applicable law.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand user behavior. You can control cookies through your browser settings. Disabling cookies may affect certain features of the site. We use Google Analytics to understand aggregate usage patterns; this data is anonymized and not linked to your personal identity.

7. Third-Party Links

Our website may contain links to third-party websites, including the Nusuk Hajj portal, airline booking platforms, and social media pages. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, and reporting obligations. Travel documentation and booking records may be retained for up to seven years in compliance with applicable regulations.

9. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, or delete the personal information we hold about you. You may also have the right to restrict or object to certain processing, or to request portability of your data. To exercise any of these rights, contact us at info@darelmecca.com. We will respond within a reasonable timeframe.

10. Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13 without verifiable parental consent. If you believe we have inadvertently collected such information, please contact us at info@darelmecca.com and we will promptly delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will post the updated policy on this page with a revised "Last Updated" date. Your continued use of our website following any changes constitutes your acceptance of the revised policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: